Know who's about to cancel before they do.
Zenith scores every account each morning from product usage and billing, tells you why it's at risk in plain English, and starts the save playbook for you.
At-risk accounts Week 45
| Account | MRR | Risk | Why |
|---|
Three steps, no data team required.
Connect the tools you already use. Zenith learns what a cancelling customer looks like in your business, then watches every account for the same signs.
Connect
Read-only links to billing, product analytics and your CRM. Set up in an afternoon, with no code changes.
- Stripe
- Segment
- HubSpot
- Salesforce
Score
Every account gets a 0–100 risk score each morning, with the two or three reasons behind it, written in plain English.
- Daily refresh
- Explainable
Act
Trigger the right playbook automatically: a note from the founder, a pause offer, or a call booked with the account manager.
- Slack alerts
- Pause offers
Keep more of every cohort.
The share of customers still paying in each month after they sign up. Grey is before Zenith, green is with it. The shaded gap between them is the customers you keep.
What is churn costing you?
Move the sliders to match your business. Most teams underestimate this number by half.
Assumes 31% fewer cancellations, the median across Zenith customers in their first year.
We used to find out a customer was unhappy from the cancellation email. Now we see it three weeks earlier, and we usually keep them.
Head of Customer Success, Brightpath
Priced by accounts, not seats.
Your whole team can use Zenith. You only pay for the number of customer accounts we watch.
Starter
For teams finding their first churn patterns.
- Up to 500 accounts
- Daily risk scores
- Email playbooks
- Stripe & Segment
Growth
Most teamsFor scaling teams with a customer success function.
- Up to 5,000 accounts
- Slack alerts & pause offers
- CRM sync (HubSpot, Salesforce)
- Weekly retention review
Scale
For large books of business and custom data.
- Unlimited accounts
- Warehouse connectors
- Custom models & SSO
- Named retention advisor
See your own at-risk list next week.
Connect billing and product data on a 20-minute call. Your first forecast arrives within six days.